Fintech

Moldova Agroindbank (MAIB)

Moldova Agroindbank is a universal systemic bank committed to providing innovative and high-tech services to all segments of customers, individuals, and legal entities.

Background

In December 2019, the bank launched a project for automating business processes on the Creatio platform. The first stage of the project included the creation of a single customer base (portrait 360) and automation of the loan conveyor process for individuals. The Edenlab team was responsible for CRM integration.

Results

Establishing a single system for maintaining the customer base of individuals
Automatic updating of individuals’ data from internal and external systems
Automated application creation process through a bank branch and from external sources (including online)
Customized processes for creating, filling out, and reviewing applications with the possibility of automatic routing, depending on the level of the transaction
Ability to generate, view, and print pre-configured forms for public contracts, loan applications, and more
Scoring calculation mechanism and settings of its parameters
Integration between Creatio and other systems of the bank to create and update customer data, reserve and open an account, register limits, transfer agreements, payment schedules, etc.

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Moldova Agroindbank (MAIB)

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