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Beyond Healthcare

Bank Lviv

Bank Lviv is a commercial regional bank in the western region of Ukraine. The bank is owned by the Swiss investment group responsAbility.

 

The bank specializes in lending to the agricultural sector and small and medium-sized businesses while providing a full range of commercial bank services.

Background

At the beginning of 2020, the bank launched a project aimed at improving their quality of customer service while optimizing the business processes of customer acquisition and sales.

Results

  • Configuring the integration between Creatio and other systems of the bank for the exchange of data about customers, accounts, and transactions
  • Contact Center processes automation: accounting of customer requests, incoming and outgoing calls, etc.
  • Field-force management process automation for corporate business sellers
  • Control processes and sales management of corporate businesses automation
  • Configuring customer service quality control and assessing customer satisfaction

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